Insurance Claim Investigation complex and litigious insurance environment, the way claims are investigated can dramatically impact both operational efficiency and financial outcomes. A thorough and fair claim investigation ensures proper settlement of legitimate claims, prevents fraud, and protects the insurer’s reputation. At the same time, it supports policyholders by delivering timely and accurate decisions. For insurers and adjusters, adhering to best practices in claim investigation isn’t just smart — it’s essential. Understand the Purpose and Scope of the Investigation The core goals of any claim investigation include: Before initiating any investigative steps, the adjuster must clearly understand the policy coverage,…