With the rise of social media and video streaming, it has become a matter of concern for many parents to keep their kids safe on the internet. Keeping this in mind, almost all manufacturers have started providing ‘parental control’ features in their routers. And Netgear routers are no different.
Netgear WiFi routers come with Netgear Live Parental Controls to help parents filter content and particular websites. They basically offer a content filtering solution with which you can protect your family from unwanted content and cyber attacks.
However, a lot of users face issues with Netgear parental controls. If the case is same with you, just go through this article. Here, you will learn different ways to resolve ‘Netgear parental controls not working’ problem. Let’s take the plunge.
Common Reasons Behind Netgear Parental Controls not Working
There are various factors which contribute parental controls not working error. A few of them are given below:
- Incorrect Netgear Genie Settings
At times, when you try different settings on your Netgear router, it can take to wrong settings causing the issues with parental controls.
- Partial Router Setup
Chances are that your Netgear router setup has not completed properly. Maybe you forgot to enable parental controls feature while setting up your Netgear WiFi router.
- Fixed Time Limits for Parental Controls
On the off chance you don’t know that there is a feature of time limits settings for parental control, then you may get the issue.
No matter what the case is, you can simply rely on this article to get rid of this problem. So without taking your more time, let’s continue with the troubleshooting methods given below.
Different Ways to Resolve Netgear Parental Controls not Working
- Check Netgear Parental Control Mode
Before anything else, check the status of Netgear parental control settings. In case the settings are not correct, then obviously you will be getting this issue. Here are the steps to follow:
- Open the Netgear Genie app on your device.
- Click on the Parental Controls option in the left-hand side.
- Once the status window appears, check if the Live Parental Controls feature is set to enabled.
- If not, click on the enable button.
- A confirmation pop-up will appear. Just click on yes option.
As soon as you are done with this method, the parental controls will hopefully start working. If the issue is still there, go with another method given below.
2. Customize Parental Controls Settings
It is one of the easiest ways to fix the issue with parental controls on your Netgear router. Below-given are the instructions to change the parental control settings as per your requirements:
- Connect your computer and another WiFi-compatible device to the router’s network.
- After that, open a web browser on your device.
- Go to routerlogin.net web page.
- Enter your username and password to access Netgear genie.
- On the left pane, click on the Parental Controls option.
- Next, click on the ‘Change Custom Settings’ button.
- A new window will open asking you to sign in to your OpenDNS account.
- On the next window, click on the custom checkbox.
- After that, select the radio buttons followed by the categories you wish to block.
- Also, uncheck the categories you wish to enable access for.
- Once done, click on the save button to apply the setting changes.
If still Netgear Live Parental Controls not working for you, then the issue is related to the Netgear time limits. Go with the next method to troubleshoot it.
3. Verify Time Limit Settings With Parental Controls
In addition to customizing the filtering levels and content types, you can even set the controls within a time limit. Here’s how to do so:
- On your Netgear Genie window, click on the change custom settings link.
- Now, click on the Add a bypass account link.
- Create a new account and hit Add Account button.
- Enter the time limit you want to set.
- Once done, return to the Genie window and click on Bypass Login.
As you complete the aforementioned steps, you will notice that the parental controls feature starts working. In case you are still facing the same problem, make sure to opt for instant router support from the experienced technicians.
