VoIP desk phones for business is a way to optimize the cost of communication services and ensure high-quality communication with the client. It can safely be called an improved alternative to the usual fixed or mobile communications.
When using IP-telephony, small and medium-sized businesses for a reasonable fee can get the functionality previously available only to large corporations. And the use of new functionalities already gives the business a competitive advantage and allows saving by optimizing infrastructure and personnel costs.
VoIP provides the opportunity to significantly reduce costs and increase the quality of communication. For this, your business needs high-quality telephone communication and such a useful option as auto-answer, voice menu, multi-channel number, call forwarding, CRM integration, etc. In this write-up, let’s consider the following benefits of VoIP desk phones for business:
Table of Content:
- Scalability
- Ease of Data Management
- Removes Distance Restrictions
- Saves Money
- Provide High-Speed Connection
- Association and Integration
- Detailed Call Statistics and Call Tracking
- Scalability
The advantage of IP telephony is that it allows you to quickly change the virtual PBX base like to include or exclude subscribers from it. Most of the functionality is implemented through the “Cloud” technology.
VoIP allows you to build an office structure, regardless of the size of any business. At the same time, digital communication systems make it possible to use virtual data exchange channels within a single network of branches, which eliminates the need to install equipment in all offices and branches.
- Ease of Data Management
VoIP telephony is distinguished by the fact that the first allows you to access any statistics, establish a framework for spending money. You can set restrictions on either outgoing connection with particular subscribers.
Most hardware VoIP business phones use various protocols because they independently of a PC. Even on vacation or during a business trip, you will be able to communicate with customers and successfully solve various working issues. Records of conversations with the client to control the quality of managers’ work, fair resolution of possible conflict situations and other related tasks.
- Removes Distance Restrictions
Employees working in the office (on a free schedule or remotely) constantly stay in touch. There is no longer any need to allocate money for communication on business trips and calls to branches. All company numbers are combined into a common network. Digital communication makes it possible to hold conferences, meetings or video presentations, automatically forward calls to the right subscribers and perform other actions that facilitate fast communication.
- Saves Money
The advantage of VoIP telephony over traditional is that it saves money. As result, when switching to VoIP telephony, communication costs are greatly reduced in the first month. Thanks to the ability to connect numbers with the code, your interlocutors will not have to pay for the call. This is an excellent opportunity to significantly increase the geography of presence and successfully enter promising regional markets.
With the help of a virtual telephone exchange, you can easily forward all received calls to employees working in your central office, in warehouses, at retail outlets and in your branches in different cities.
Users can significantly save on international and long-distance calls using the VOIP telephone service. If the telephone system is installed in the offices or other branches of the company, this will allow you to talk almost for free, since a local network is used for negotiations.
- Provide High-Speed Connection
In most cases, you can start using VoIP telephony for business almost immediately. Moreover, it is often possible to cope with all the settings even without the involvement of a third-party IT specialist. The choice of tools for making a call.
There is a possibility to use for processing calls the web interface of a personal computer, a mobile phone, a landline phone or a VoIP phone. To manage a business and solve business issues, it is enough to have a computer or mobile device with Internet access.
- Association and Integration
It is possible to combine all numbers in a single system, including landline and mobile. Moreover, if necessary, you can combine all the offices located in different cities or even countries. The use of VoIP-telephony allows the active use of voice and data from a corporate information system. Operators who receive incoming calls from customers can see the customer’s card from the CRM system on the screen with the history of their purchases or orders.
Outgoing calls to your customers and partners, your employees can also make directly from your corporate information system, having in front of themselves all the information necessary for a conversation. The rich functionality of IP-telephony along with the low cost of telephone traffic and headsets provides the opportunity to organize your own call-center and its active use in the work of the company.
- Detailed Call Statistics and Call Tracking
It is really difficult to collect anything and maintain Excel sheets. For VoIP, you can simply go to your personal office and see statistics like incoming/outgoing calls per day and hourly, employee productivity, communication costs, calls after hours and much more.
It collects the data automatically. Streamlining workflows will be much easier. Do you want to know how much the call to the company costs and from which advertising channel the client applied? Then you need a call tracking system.
Bottom Line
In general, VoIP telephony for business provides a whole range of critical benefits. This is a modern and technological tool that allows you to solve customer communication issues in a new way. Read reviews and compare features of business phone systems to make an informed decision.
The technology under consideration is an attractive solution for a wide variety of business areas from online stores and financial organizations to beauty salons and organizations operating in the provision of services. It is necessary to approach its implementation with utmost care and responsibility, choosing the most optimal and functional system. While choosing such a system, take into account the characteristics and scale of your business.
