Author: nikitaroy

Customizing ServiceNow helps businesses align the platform with their unique workflows. It improves efficiency and user experience. However, when customization is done without planning, it creates long-term challenges. Many organizations struggle during upgrades because earlier changes were not structured properly. With 2026 upgrades approaching, it is important to rethink how customization is managed. The focus should be on flexibility, stability, and upgrade readiness. This guide explains how to customize ServiceNow without creating upgrade conflicts. It offers practical advice in simple terms. Configuration First, Customization Second Before building anything new, teams should understand the difference between configuration and customization. Configuration uses…